By now, the Takata airbag recall involving Honda automobiles in Malaysia is a rather nicely known issue – or rather we thought it is. As it turns out, really a quantity of drivers and owners have not responded to the nationwide recall of what is now the biggest automotive recall in the whole industry’s history.
And it’s not for the lack of trying on Honda Malaysia’s side, either. By July this year, the business has issued more than 240,000 letters to customers, sent 35,000 emails to owners, phoned much more than 2,000 customers and sent SMS messages to much more than 126,000 consumers.
On top of all this, it has also actively placed flyers on affected models that are parked in public locations, in hope that they would send their cars in. Most lately, Honda Malaysia stepped up its efforts to deploy staff to go door-to-door to method impacted consumers. The company is also operating closely with the Road Transport Division to method current owners of impacted vehicles based on JPJ information.
As a recap, Honda Malaysia issued a series separate recalls more than the matter: in May possibly, June and July 2015, and once more in May and June 2016. In total, around 264,000 Honda vehicles demand replacement front driver airbag inflators, and around 273,000 models require new passenger airbag inflators.
Models impacted include the Honda Accord (2003-2011), City (2003-2013), Civic (2001-2011), Civic Hybrid (2003, 2007-2012), CR-V (2002-2011, 2013), Freed (2009-2011), Insight (2011-2013), Jazz (2003-2007, 2009-2013), Jazz Hybrid (2012-2013), Odyssey (2004-2008) and Stream (2003-2005, 2007-2013).
To manage the unprecedented bulk of the product recall, Honda Malaysia introduced numerous measures. For a begin, all authorised service centres in the country were instructed to concentrate 50% of its resources and capacity to airbag inflator replacement tasks. This concerns safety right after all, it should not be taken lightly.
Subsequent, the firm set up Service Central Hubs (SCH) and Mobile Hubs (MH) to replace airbags for affected vehicles. This was carried out to support alleviate Honda dealers’ restricted service capacities for Takata airbag inflator replacement activity, and to make it far more convenient for buyers to reach servicing venues.
Three temporary hubs (northern, central and southern) have been operating seven days a week (except public holidays) considering that August 1, 2016. These static facilities are then supplemented by several mobile hubs that operate at a series of areas, including fuel service stations, shopping malls and the company’s personal Honda Family Road Trip venues.
Mobile teams then incorporate teams that go door-to-door to method affected consumers, as properly as to make arrangements for replacement activities on-website exactly where essential, if clients are genuinely unable to proceed to a dealership/hub for the replacement job. There was even a compensation offer you of RM50 per day for “loss of use of car” for impacted automobiles waiting for airbag replacement. This ran from July 28 to August 31 to get consumers to take notice.
Click to enlarge item recall procedure flow.
Mobile teams had been also deployed to used vehicle dealers to check the status of used Honda cars being sold and, if essential, the airbag inflators will be changed quickly to make certain that the airbag inflators in the impacted used Honda cars are replaced effectively prior to they are sold to new owners. Buyers of utilised Honda vehicles are also advised to verify their automobile status at www.productrecall.honda.com.my. Even grey import or “reconditioned” Honda models are covered.
By mid-August 2016, Honda Malaysia announced that parts availability for the driver front airbag inflator has reached 100%, so there will be no much more waiting for impacted vehicles for the essential driver’s airbag inflator replacement. Nevertheless, due to the international shortage of passenger front airbag inflators, the stock count stands at a respectable 70% availability as of December 2016.
The organization assures its buyers that it is performing everything in its capacity to meet the demand for replacement airbag inflators.
With all this completed, the only issue left is for the drivers and owners of affected cars to respond to the recall and send their automobiles in. With cases as serious as this (a ruptured inflator might cause severe injuries and even death, as previously reported – right right here in Malaysia, no much less), you’d expect these affected to be lining up, right? But that has not been the case.
As of December 2016, Honda Malaysia announced that despite all its considerable efforts (and the stock availability standing at a complete 100%) to expedite recall activities, it has only managed to replace 71% of impacted driver front airbag inflators, with a large number of impacted automobiles yet to respond to the recall. The completion ratio for passenger airbag inflator replacements stood at 50% as of finish-November.
Why? Aside from those who are genuinely unaware of the recall, the reasons provided by those who do know, but have yet to act on it will surprise you. These contain, “oh it’s my mum’s automobile my sister is driving it I’ve employed the automobile for 10 years with out concerns, so why ought to I bother?” Ah yes, all “legit” causes, right?
Other individuals, meanwhile, have slightly more valid issues, such as not having the time to do so, or even the be concerned that there will be significant work involved in replacing the inflators, which might scuff or harm their auto interiors. Well, the central and mobile hubs should assist the former concern, even though Honda Malaysia’s assurance that all service centres and hubs are staffed by educated Honda associates ought to serve the latter.
So, it now falls to affected drivers and owners to respond. Not confident if you are amongst those affected? Check it. If you have a buddy or colleague with the affected Honda models, it’s also very good to ask if they’ve checked just to be protected.
Automobile owners can verify their vehicles’ solution recall status at www.productrecall.honda.com.my or call Honda Malaysia’s toll cost-free quantity at 1-800-88-2020 or go to any Honda authorised dealers. The most handy way, as it nearly often is, is to go the on the internet route.
On www.productrecall.honda.com.my, all you are asked to do is to enter your Automobile Identification Number (VIN) to verify if it is involved in any of Honda Malaysia’s active recall campaigns. The VIN quantity can be discovered on a blue plate situated at either your vehicle’s passenger side centre pillar or engine bay firewall.
Once that is accomplished, the site will quickly verify if your vehicle demands airbag inflator replacements, be it the driver or passenger side inflator, or each. For cases exactly where one particular of the two essential jobs have been completed, the system will show an updated recall status (as shown right here).
The next step is to arrange for an appointment. On the website, you can pick your preferred service centre – or the central hubs, which are equally equipped and capable – and the centralised program will then show the specific centre’s precise stock availability of replacement airbag inflators. No much more guessing about if the service centres have the components in stock – it’s all clearly shown right here.
From here, you can submit your specifics and set an appointment at your earliest comfort. Come the day itself, the replacement perform will then take just 20 minutes for the driver’s side, and up to 45 minutes for the passenger side. Should your car require replacements for each sides, the function will be carried out concurrently, so the whole approach will take no more than 45 minutes to total.
As soon as completed, the technician will leave a little paint mark inside the glovebox to be utilised as an effortless visual indicator displaying that the recall operate has been completed, which might come in handy when you want to sell your car later on. It will all be recorded in Honda Malaysia’s centralised system as well, of course.
So there you have it, folks, a simple and brief procedure via and via. Honda Malaysia has done all it can to sort out this global recall. It’s now up to the owners to send their vehicles in. It’s for your own security – no greater purpose than that.
Paul Tan's Automotive News